Refund Policy

1. Scope

This Refund Policy applies to paid cloud subscription plans: Starter ($39/month), Growth ($129/month), and Scale ($349/month). It does not apply to:

• Free Cloud plan: No payment is taken; no refund applies.
• CLI / open-source tool: Free to use; no payment is taken.
• Enterprise plans: Refund terms are defined in your individual enterprise agreement and supersede this policy.

2. Free Tier and Trial

The Reconify Free Cloud plan does not require a credit card and incurs no charges. If you are evaluating Reconify before committing to a paid plan, we recommend starting on the Free plan to assess the service without financial risk.

When you upgrade to a paid plan, you will be charged at the start of your first billing cycle. No automatic free trial period is applied to paid plans at this time.

3. Monthly Subscriptions

Reconify cloud subscriptions are billed monthly. The following terms apply:

• No partial-month refunds: Monthly subscription fees are non-refundable once a billing cycle begins. If you cancel mid-cycle, your subscription remains active until the end of the period you paid for.
• Cancellation takes effect at cycle end: Cancelling your subscription stops the next renewal. You retain full access to your plan until the last day of the paid period.
• No lock-in: You may cancel at any time without penalty. There are no long-term commitments on monthly plans.

4. Annual Subscriptions

When annual billing is available, the following terms apply:

• 30-day refund window: If you cancel an annual subscription within 30 days of payment (including the renewal date), we will issue a pro-rated refund for the unused months remaining in your annual term.
• After 30 days: Annual subscription fees are non-refundable after the 30-day window has passed. Cancellation will prevent the next annual renewal but does not generate a refund for the current term.
• Renewal reminder: We will send a renewal reminder by email at least 14 days before an annual subscription renews, giving you time to cancel within the 30-day refund window if needed.

5. Billing Errors

If you believe you were charged incorrectly — for example, due to a system error, duplicate charge, or incorrect plan assignment — please contact us as soon as you notice the discrepancy. Billing errors are corrected and refunded regardless of when they are identified, without a time limit.

To report a billing error, email billing@reconify.com with your account email address and a description of the issue. We will investigate and respond within 2 business days.

6. Service Outages

Non-enterprise Reconify plans (Starter, Growth, Scale) do not include an uptime SLA. We aim for high availability and take outages seriously, but we do not issue refunds or credits for unplanned downtime on these plans.

Enterprise plans include uptime commitments defined in the enterprise agreement. If a verified outage exceeds the contracted SLA threshold, remedies (credits or refunds) are applied in accordance with that agreement.

If you experienced a significant outage that materially impacted your use of the service, you are welcome to reach out and we will review the situation on a case-by-case basis.

7. Plan Downgrades

When you downgrade to a lower-priced plan, the change takes effect at the start of your next billing cycle. The higher-tier plan remains active and billable through the current period. No partial-period credit is issued for the price difference between plans.

If a downgrade removes access to features or workspaces you are actively using, we will notify you before the downgrade takes effect so you can take action on any data you want to export or migrate.

8. Enterprise Plans

Enterprise subscriptions and custom deployments are governed by an individual agreement negotiated at the time of purchase. Refund terms, cancellation conditions, and SLA remedies for Enterprise plans are defined in that agreement and supersede this Refund Policy.

For billing questions related to an Enterprise plan, contact your Reconify account representative directly.

9. How to Request a Refund

To request a refund for an eligible charge:

1. Email billing@reconify.com or use the contact form.
2. Include the email address associated with your Reconify account, the charge date and amount, and a brief explanation of the reason for the request.
3. We will acknowledge your request within 2 business days and confirm the outcome within 5 business days.
4. Approved refunds are returned to the original payment method. Processing time depends on your card issuer or bank and is typically 5–10 business days from the date we issue the refund.

10. Changes to This Policy

Reconify may update this Refund Policy from time to time. For material changes, we will provide at least 30 days’ notice by email before the change takes effect. The policy that applies to a given charge is the one in effect at the time of that charge.

If you have questions about this policy, contact us at billing@reconify.com.